Returns Policy

To return an item to Romney Cycles (Kent) Ltd, please follow the procedure below:

    1. Please contact us via email as preferred option or phone with your postcode or customer number to obtain a returns form & number.
    2. Pack the item or items in suitable packaging and ensure return number is clearly shown on the outside of packaging.
    3. Include a small message detailing the problem, please include your home postcode and any receipts.
    4. Return to: Returns, Romney Cycles (Kent) Ltd, 77 High Street, New Romney, Kent, TN28 8AZ
    5. Please use a recorded method of shipping to ensure your items arrive safely and not lost.
    6. Faulty goods covered by warranty which have been used will be repaired where possible or replaced where this is not a practical option.
    7. Returned items which are new will be refunded or replaced as required.
    8. You will be refunded via your original payment method.

Returns Contact Information:

Telephone: 01797 362155
Email: romneycycleskent.returns@gmail.com